Refund & Cancellation Policy

Refund Policy for Axolotls Innovative Technologies

Last Updated: [2023.08.18]

Thank you for choosing Axolotls Innovative Technologies. We value your trust and are committed to providing you with the best products and services. This Refund Policy outlines our guidelines and procedures for requesting refunds for purchases made through our platform. By using our products and services, you agree to the terms outlined below.

1. Eligibility for Refunds

  • Digital Products: Refunds for digital products (software, downloadable content, etc.) are generally not offered unless there are technical issues that prevent you from accessing or using the product as intended.

  • Physical Products: Refunds for physical products are subject to specific conditions based on the product type and any warranties provided.

  • Services: Refunds for services are evaluated on a case-by-case basis, depending on the nature of the service and the stage of completion.

2. Requesting a Refund

  • Digital Products: If you encounter technical issues with a digital product, please contact our support team within 15 days of purchase. We will investigate the issue and, if warranted, provide a solution or offer a refund.

  • Physical Products: To request a refund for a physical product, please contact our support team within 15 days of receiving the product. We may require you to return the product in its original condition and packaging.

  • Services: If you are dissatisfied with a service, please contact our support team as soon as possible to discuss your concerns. Refund eligibility will be determined based on the specifics of the service agreement.

3. Non-Refundable Items and Services

  • Certain items and services are non-refundable, including but not limited to:
    • Downloadable digital content once it has been accessed or downloaded.
    • Services that have been substantially completed.
    • Customized or personalized products.

4. Processing Refunds

  • Refunds will be processed using the original payment method used for the purchase.
  • Processing times may vary depending on your payment provider. Please allow 30 days for the refund to be reflected in your account.

5. Disputes and Chargebacks

  • If you initiate a chargeback or dispute with your payment provider before contacting us, we reserve the right to suspend or terminate your access to our products and services.

6. Contact Us

If you have questions about our refund policy or wish to initiate a refund request, please contact our support team at billing@axolotls.in [+91-9527074444].

7. Changes to Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and your continued use of our products and services after such changes constitutes your acceptance of the revised policy.

Please note that this template is a general starting point for creating a refund policy for your technology company. It's important to customize the policy to accurately reflect your company's practices and to comply with relevant consumer protection laws and regulations in your jurisdiction. Additionally, it's recommended to consult with legal professionals to ensure your refund policy meets all necessary requirements.

Axolotls is the only genuine professional company in the market offering one-stop solutions in your budget only. We are an experienced and result-oriented company in India.

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