Refund Policy for Axolotls Innovative Technologies
Last Updated: 2023.08.18
Thank you for choosing Axolotls Innovative Technologies. We value your trust and are committed to providing you with the best products and services. This Refund Policy outlines our guidelines and procedures for requesting refunds for purchases made through our platform. By using our products and services, you agree to the terms outlined below.
1. Eligibility for Refunds
Digital Products:
Refunds for digital products (software, downloadable content, etc.) are generally not offered unless there are technical issues that prevent you from accessing or using the product as intended.
Refunds for digital products (software, downloadable content, etc.) are generally not offered unless there are technical issues that prevent you from accessing or using the product as intended.
Physical Products:
Refunds for physical products are subject to specific conditions based on the product type and any warranties provided.
Refunds for physical products are subject to specific conditions based on the product type and any warranties provided.
Services:
Refunds for services are evaluated on a case-by-case basis, depending on the nature of the service and the stage of completion.
Refunds for services are evaluated on a case-by-case basis, depending on the nature of the service and the stage of completion.
2. Requesting a Refund
Digital Products:
If you encounter technical issues with a digital product, please contact our support team within 15 days of purchase. We will investigate the issue and, if warranted, provide a solution or offer a refund.
If you encounter technical issues with a digital product, please contact our support team within 15 days of purchase. We will investigate the issue and, if warranted, provide a solution or offer a refund.
Physical Products:
To request a refund for a physical product, please contact our support team within 15 days of receiving the product. We may require you to return the product in its original condition and packaging.
To request a refund for a physical product, please contact our support team within 15 days of receiving the product. We may require you to return the product in its original condition and packaging.
Services:
If you are dissatisfied with a service, please contact our support team as soon as possible to discuss your concerns. Refund eligibility will be determined based on the specifics of the service agreement.
If you are dissatisfied with a service, please contact our support team as soon as possible to discuss your concerns. Refund eligibility will be determined based on the specifics of the service agreement.
3. Non-Refundable Items and Services
Certain items and services are non-refundable, including but not limited to:
- Downloadable digital content once it has been accessed or downloaded.
- Services that have been substantially completed.
- Customized or personalized products.
